Terms of Service
Effective Date: 2026.05.29.
These Terms of Service (“Terms”) constitute a legally binding agreement between you and Southern Vector Limited (NZBN 9429052764448) of 26 Applefield Court, Northwood, Christchurch, 8051, New Zealand (“Hubson”, “we”, “our”, “us”) governing your access to and use of the Hubson AI platform, it’s website and related application-programming interfaces (collectively, the “Service”). By accessing, browsing, registering an account, or otherwise using the Service you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use the Service.
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1. DEFINITIONS
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“Account” means the registered profile enabling a Customer and its Users to access the Service.
“Platform” means Hubson’s proprietary software as a service platform and technology, including materials, templates and works contained therein and any modifications, updates, or upgrades of the same.
“Input” means data, information, or materials provided by you to the Platform, including but not limited to queries, documents, files, and other materials submitted or uploaded by you.
“Output” means data, information, or materials generated by the Platform in response to Inputs.
“Content” means Input and Output collectively.
MCP” means any Model Context Protocol server, interface, webhook, or similar endpoint made available by Hubson
“API” means any application-programming interface, webhook or similar endpoint made available by Hubson.
“Customer” (“you”, “your”) means (i) the business or other legal entity that registers for the Service, (ii) its authorised Users, and (iii) any person or entity acting on its behalf.
“Customer Data” means all data, content, files, personal information, or material submitted to, uploaded, inputted from a Customer and processed via the Service by or on behalf of a Customer.
“Third-Party Information” means any content, data, or information not originating from the Customer or the customer’ users, but from external, public, or internet-based sources, excluding licensed content from third parties within the scope of GC AI Materials (as defined below).
“Documentation” means any user manuals, specifications, or online guides provided by Hubson.
“Feedback” means suggestions, comments or other input you provide about the Service.
“Site” or “Website” means https://app.hubson.ai and all of its sub-domains.
“Sub-processor” means any third party authorised to process personal information for or on behalf of Hubson in connection with the Service, as may be provided to you from time to time in accordance with clause 11.
“User” means any natural person who accesses or uses the Service under your Account (including your employees, contractors and agents).
“Visitor” means any person accessing the Site who is not yet authenticated as a User.
Words such as “including”, “for example” and similar expressions are illustrative and do not limit the sense of the words preceding them.
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2. WHO MAY USE THE SERVICE
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2.1 Legal Capacity. The Service is available only to businesses and natural persons acting in the course of trade or profession which can form legally binding contracts under applicable law and, in all cases, are at least 18 years of age. By using the Service you represent and warrant that you satisfy these requirements.
2.2 Lawful & Legitimate Use. You must access and use the Service only (a) for lawful purposes, (b) in accordance with these Terms and all applicable laws, and (c) without infringing the rights of, or restricting or inhibiting the use and enjoyment of the Service by, any other person. You must not upload, post or link to any material that is false, fraudulent, defamatory, obscene, offensive, abusive, or that infringes any third-party intellectual-property or privacy rights.
2.3 Advertising by Provider. In consideration for Hubson granting you access to and use of the Service, you agree that Hubson and its affiliates may display advertising on the Website or in connection with the display of content or information from the Service (whether submitted by you or others). Such advertising will not disclose Customer Data except as permitted by sections 8 and 9 of these Terms.
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3. ACCOUNT REGISTRATION & YOUR RESPONSIBILITIES
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3.1 Accurate Information. You must provide true, complete and up-to-date contact and billing details and keep them current. You must promptly update any information that changes.
3.2 Credential Security. You are responsible for all activity under your Account. You must keep login credentials confidential and notify us immediately of any unauthorised access.
3.3 Compliance with Data-Protection Laws. Where you upload or process personal data (including email lists) you act as a data “controller” and warrant that you have a lawful basis to do so (e.g., consent or other valid legal ground) and will comply with all applicable privacy, data-protection and electronic-communications laws.
3.4 Permitted Contacts. You may import or use email addresses in the Service only for recipients who have given you permission that has not been withdrawn, unless you can rely on another lawful basis. You remain solely responsible for the legality of all Customer Data.
3.5 Security Commitment. We maintain an ISO-aligned information-security programme that includes multi-factor authentication, role-based access, annual penetration testing, automated vulnerability scanning, employee security training and documented incident-response procedures.
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4. SERVICE DESCRIPTION
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Hubson is an agentic Software-as-a-Service (SaaS) platform and AI agent builder that provides the underlying infrastructure for users to design, configure, and deploy autonomous, multi-agent operational workflows. The platform enables customers to establish logic-driven orchestrators and specialized, boundary-constrained AI modules that dynamically route data states, execute tasks, and interact with integrated third-party systems. To ensure strict corporate governance and risk management, the platform equips users with essential safety architectures, including role-based permission controls, execution audit logging, and configurable Human-in-the-Loop (HITL) escalation protocols for high-consequence automation.
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6. LICENSE, FEES, SUBSCRIPTION & BILLING
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6.1 Beta License Grant and Scope. Subject to the Customer’s absolute compliance with these Terms, Hubson hereby grants the Customer a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and utilize the Service (accessible via the Website) and any associated Documentation solely for internal evaluation, testing, and configuration of artificial intelligence agents and workflows. The Customer acknowledges and agrees that the Service is currently in a "Beta" development phase. Consequently, the Service, its underlying architectures, and workflow configurations may be modified, suspended, updated, or fundamentally altered by Hubson at any time, for any reason, and without prior notice to the Customer.
6.2. Subscription Fees and Cost of Service. The Beta version of the Service is currently provided to the Customer free of charge. No fees, monthly subscription rates, or usage-based billing shall apply to the Customer or its authorised Users during the designated Beta phase. However, Hubson reserves the absolute and unilateral right to conclude the Beta phase at its sole discretion and transition the Service, or specific features therein, to a paid commercial subscription model. Hubson shall provide the Customer with reasonable advance notice of any such commercial transition, at which point the Customer must opt into a paid tier to maintain access to the Service.
6.3. Third-Party Costs and API Usage. Notwithstanding Clause.6.2, the Customer remains exclusively responsible for any external costs, token fees, or API charges incurred from third-party services integrated by the Customer or its Users through the Service. This includes, for example, costs associated with processing Customer Data, querying external databases, or retrieving Third-Party Information via external large language model (LLM) providers or cloud storage APIs. Hubson explicitly disclaims all financial liability for third-party charges resulting from automated workflow executions triggered by the Customer, its Users, or any person acting on its behalf.
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7. PROHIBITED PRACTICES
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You agree that you will not, and will not permit any User or third party to:
a) Illegal & Harmful Use: Use the Service in violation of any applicable law, regulation, or third-party right, or to facilitate the violation of any law or regulation;
(b) System Integrity: Upload, transmit, or distribute any viruses, worms, malware, time-bombs, corrupted files, or other harmful computer code;
(c) Unauthorised Access: Attempt to gain unauthorised access to the Service, other Customer or User accounts, or the computer systems or networks connected to the Service;
(d) Abusive Automation: Use robots, spiders, scrapers, or other automated means to access, monitor, copy, or collect data from the Site or Service without Hubson’s prior written consent (except for standard search engine indexing);
(e) Interference: Interfere with, disrupt, or negatively affect the integrity, performance, or availability of the Service, including by launching denial-of-service (DoS) attacks;
(f) Infrastructure Load: Take any action that imposes an unreasonable or disproportionately large load on our infrastructure (as determined by us in our reasonable discretion), including crypto-mining or aggressive benchmarking;
(g) AI Manipulation: Attempt to "jailbreak," inject malicious prompts, or otherwise manipulate AI Modules to generate output that violates any law or these Terms or bypasses safety filters;
(h) Reverse Engineering: Reverse engineer, decompile, disassemble, or attempt to derive the source code or underlying algorithms of the Service (except where such restriction is prohibited by law);
(i) Sensitive Data: Upload or process special-category data (e.g., health, biometric, political opinions) or otherwise sensitive personal data unless you have obtained all specific consents and implemented all safeguards required by applicable law; or
(j) Competitive Acts: Access or use the Service for the purpose of building a competitive product or service, or copying its features or user interface.
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8. CONTENT & INTELLECTUAL PROPERTY
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8.1 Hubson and its licensors exclusively own all rights, title, and interest in and to the Service, the Website, the underlying software, multi-agent orchestration logic, proprietary prompt frameworks, workflow templates, agent routing architectures, interfaces, and all related intellectual property rights. This includes any improvements, modifications, or derivative works created by Hubson, even if they incorporate Feedback or are developed as a result of Customer usage.
8.2 Customer Ownership. You retain all rights, title, and interest in and to your Customer Data. We claim no ownership over your data.
8.3.Licence to Host & Process. You grant Hubson a non-exclusive, worldwide, royalty-free licence to access, copy, store, transmit, and display Customer Data as necessary to:
- provide, maintain, and secure the Service;
- prevent or address technical or service problems; and
- comply with legal obligations[HH1] .
8.4 Your Content Obligations. You warrant that Customer Data (including email lists):
1. does not infringe any intellectual property or privacy right;
2. does not contain unlawful, defamatory, harassing, obscene, or otherwise objectionable material;
3. does not contain sensitive personal data unless lawfully processed and expressly permitted under applicable laws;
4. does not include malicious code, malware, or input queries designed to manipulate, bypass, or execute "prompt injection" attacks against Hubson’s AI guardrails or system constraints; and
5. complies with these Terms, the Privacy Policy, and any applicable data processing agreement (DPA).
8.5. The Customer agrees that Hubson owns all rights to aggregated and anonymised telemetry and usage data derived from the Service. Hubson may use this anonymised data for any business purpose, including but not limited to training proprietary AI models, optimizing multi-agent routing algorithms, and improving workflow efficiency, provided that the data is fully anonymised, cannot be used to identify the Customer, its Users, or its end-clients, and cannot be reverse-engineered to reveal the Customer’s Confidential Information.
8.6 Monitoring. Hubson maintains the right, but not the obligation, to monitor Customer Data and workflow executions to ensure compliance with these Terms, safety protocols, and legal obligations. Hubson is not liable for any loss, corruption, or destruction of Customer Data or custom workflow configurations. The Customer remains solely responsible for maintaining appropriate backups of all Customer Data outside of the Service.
8.7 The Customer grants Hubson a perpetual, irrevocable, worldwide, royalty-free right to use, implement, and commercialize any Feedback for any purpose without restriction or compensation.
8.8 Third-Party Links & Ads. The Site may contain advertising or links to third-party sites. Hubson is not responsible for third-party content, terms or privacy practices.
8.9. Acceptable Use. You acknowledge that the Platform is not intended or certified for any use cases classified as “high-risk” under Regulation (EU) 2024/1689 (the “EU AI Act”). You agrees that you are the “deployer” of the AI system under the EU AI Act and are solely responsible for ensuring that its use of the Platform complies with the EU AI Act.
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9. DATA PRIVACY, SECURITY & INCIDENT RESPONSE
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10.1. Hubson highly encourages you to remove all personal information (PII) from any Customer Data before sharing it with Hubson. To the extent PII is shared with HubsonI, you and Hubson each agree and consent to the use, transfer, processing, and storage of such Customer Data in accordance with the DPA and Privacy Policy. Hubson is a “Service Provider” under the New Zealand Privacy Act 2020 and similar laws. Hubson’s use, retention, and/or disclosure of PII is for the sole business purpose of performing the Services. Hubson ISO-aligned information-security programme and uses commercially reasonable and industry-standard security, technical, and organizational practices and safeguards as outlined in the DPA.
10.2 Security Safeguards. We implement reasonable technical and organisational measures including role-based access, regular backups and vulnerability management.
10.3 Notifiable Data Breaches. If we become aware of a notifiable privacy breach (as defined in the NZ Privacy Act 2020) we will comply with the Privacy Act 2020. As a Processor if we become aware of a privacy breach involving data we process on your behalf, we will notify you without undue delay. We will take reasonable steps to provide you with information we hold to assist you in meeting your notification obligations under the Privacy Act 2020 or the GDPR, as applicable to you.
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11. SUB-PROCESSORS & INTERNATIONAL TRANSFERS
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11.1 Authorised Sub-Processors. You can ask for our current sub-processor list at [email protected]. We will provide 30 days’ advance notice of any addition or replacement. You may object on reasonable privacy grounds; if unresolved, you may terminate the affected Module without penalty.
11.2 Comparable Safeguards. We will ensure that each overseas Sub-processor provides safeguards comparable to those required by the NZ Privacy Act 2020 (IPP 12), including written agreements with audit rights and onward-transfer restrictions.
11.3 Data Processing Addendum. Our standard DPA forms part of these Terms when we act as a processor or an agent.
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12. TERMINATION, SUSPENSION & DELETION
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12.1 By You. You may cancel a subscription at any time via the Service interface. Also you can permanently delete your registered User Account and personal profile,
12.2 Effect of Termination. Upon termination (a) your right to use the Service ceases; (b) we will delete or anonymise remaining Customer Data within 30 days after your right to use the Service ceases, except data retained to comply with law or legitimate record-keeping;
12.3 Inactive Accounts. Accounts showing no activity for 12 months may be deemed inactive and deleted with associated data permanently erased.
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13. DISCLAIMERS & LIMITATION OF LIABILITY
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13.1 “As-Is” Basis. The Service is provided “as is” and “as available”. To the maximum extent permitted by law, Hubson disclaims all warranties (express, implied or statutory), including merchantability, fitness for a particular purpose and non-infringement.
13.2 No Guarantee. To the extent permitted by law, we do not warrant that the Service will meet your specific requirements, be error-free, uninterrupted, or that defects will be corrected. You are responsible for determining that the Service is suitable for your purposes.
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14. INDEMNITY
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You will indemnify and hold harmless Hubson and its affiliates from and against any claim, loss, damage, liability, cost or expense (including legal fees on a solicitor-client basis) arising out of or relating to Customer Data, your breach of these Terms or any other agreement or understanding you have with Hubson (including any DPA, Order Form, and our Privacy Policy), or applicable law.
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15. GOVERNING LAW & DISPUTE RESOLUTION
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These Terms are governed by the laws of New Zealand. The parties submit to the non-exclusive jurisdiction of the New Zealand courts. Before commencing litigation the parties will attempt good-faith mediation via the Resolution Institute of NZ.
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16. GENERAL
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16.1 Entire Agreement. These Terms, any DPA and Order Form constitute the entire agreement and supersede all prior understandings.
16.2 Severability. If any provision is invalid or unenforceable it shall be severed without affecting the remaining provisions.
16.3 Assignment. You may not assign these Terms without Hubson’s prior written consent. Hubson may assign in connection with a merger, acquisition or sale of assets.
17.4 Force Majeure. Neither party is liable for failure to perform due to causes beyond reasonable control (e.g., natural disaster, war, epidemic, internet outage, sub-processor outage). The affected party will notify the other and resume performance promptly.
17.5 Language. Any legal or contractual relationship between the parties will be concluded in English.
17.6 Notices. Notices must be in writing and sent to Southern Vector Limited at 26 Applefield Court, Northwood, Christchurch, 8051, New Zealand, and at the same time emailed to [email protected]
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18. CONTACT DETAILS
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Southern Vector Limited
26 Applefield Court, Northwood, Christchurch, 8051, New Zealand