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Operations & Chiefs of Staff

Turn your SOPs into one operating loop.

You own repeatable process and fewer dropped handoffs. Hubson makes the SOP, the app actions, the approval points, and the Action Receipt part of the same loop — so process lives in execution, not in a doc nobody opens.

hubson · Activity
Run in progressworkflow · customer-onboarding · R-1302
Read the onboarding SOPops.onboarding.v2 · Drive · ops.read
Work the go-live checklist6/9 items complete · CRM updated
Collect signed documents2 files filed · Drive · onboarding/acme
Nudge the kickoff owner in Slackowner-facing message · awaiting approvalPAUSED
5Track through to go-liveAction Receipt on completion
What you want

Process that holds, handoffs that don't drop

SOP-guided by default

The standard you wrote becomes the context the work runs against — through the same controls, not just when someone remembers.

Handoffs become owned work

Issue-to-owner routing turns messy threads into assigned work with context and next steps.

Approvals where they belong

Define who approves what, so judgment is captured at the right step, not chased in Slack.

Evidence for review

Activity and receipts show what happened, what it cost, and where it landed — ready for review.

The operating loop

SOP in, improvement out

1SOP
2Workflow
3App action
4Approval
5Action Receipt
6SOP improvement

See which workflows are running, failing, waiting for approval, costing money, and saving time.

Every workflow has an owner, an approval policy, and a receipt trail.

One loop, one workflow

Turn your best SOP into a controlled workflow

Pick the process you most wish people followed consistently — and turn it into a controlled workflow you can inspect.